• Booking Policy

A deposit of 50% of your total cost is required to place your order. Your initial deposit reserves your event date and is non-refundable.  By paying the deposit you agree to these terms.

• Deposits, Payments, Cancellations

A deposit of 50% and this contract is required to consider this an order and contract for services to be rendered. The remaining balance is due five (5) business days prior to the delivery date. Any changes to this order must be made no later than seven (7) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of fourteen (14) business days. For cancellations with more than fourteen (14) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.

If full payment is not received by the due date, the order may be cancelled and the cake will not be released.

• Refund Policy

We will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Sweetest Things Baking Co provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered.

Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Sweetest Things Baking Co. Sweetest Things Baking Co may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Sweetest Things Baking Co. Our cakes are baked from scratch and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

• Delivery Policy

Delivery and setup is depending on the location of the venue and will be stipulated in the final price.

The delivery time will be confirmed two (2) business days before your event date. Cakes may be setup 1-3 hours before your event. For outdoor events, we try to setup as close to the event time as possible, which may limit design options.

The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Sweetest Things Baking Co cannot be held liable for more than the price of the cake described in this order.

• Design Variations

Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Sweetest Things Baking Co will communicate this to the customer and seek re-design approval.

Changes of size, style or flavors of the cake can be made up to 7 days before pickup date. Any changes requested after this time cannot be guaranteed and may be subject to additional charges.

• Care and Handling

We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Sweetest Things Baking Co.

In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Sweetest Things Baking Co. The person placing this order should obtain a notice of plant safety, in question, from the florist.
Sweetest Things Baking Co is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

• Photography

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

• Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

• Rental Items

All rental items will be for a seven (7) day period. The day of the event and up to six (6) days after. A late fee of $25.00 per day will be imposed for each day the items are late. Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item. The rental rates, return date, refundable deposit, and replacement cost is noted on the invoice or in the contract. A returnable security deposit will be refunded when ALL rental items are returned in the same condition.

Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.